Refund & Cancellation Policy

How proposals, cancellations, and paid charges work for Codered Technology Solutions.

Last updated: 10/19/2026

1. Summary

Codered Technology Solutions (Pvt) Ltd provides custom digital services under agreed proposals or statements of work. We do not offer a blanket money-back guarantee after payment for work that has started or been delivered. Paid project fees, milestone charges, and retainer fees are generally non-refundable once charged, except where required by applicable law, where a specific agreement says otherwise, or as we expressly agree in writing.

2. Proposals and Discovery

Before paying, you can review the proposed scope, timeline, and fees. Discovery or consulting sessions that are billed separately are charged as agreed. If you do not proceed after a paid discovery phase, any unused portion of a larger project deposit is handled according to your written agreement — typically discovery fees themselves are non-refundable once the work has been performed.

3. Cancelling a Project or Retainer

You may cancel an ongoing engagement by writing to us at info@codered-technology.com (or as stated in your service agreement). Cancellation stops future scheduled work and renewals. Fees already charged for completed milestones, delivered work, or the current retainer period are generally not refunded. We do not automatically refund the unused portion of a billing period or deposit unless your agreement provides for it or we agree otherwise in writing.

4. Deposits and Milestone Payments

Deposits and milestone payments secure capacity and cover work already planned or delivered. Once a milestone is accepted or work for that milestone has substantially started, that payment is generally non-refundable. If we cancel an engagement for reasons solely on our side before corresponding work is delivered, we will refund unused prepaid amounts for undelivered work, unless a different remedy is set out in your agreement.

5. Failed, Duplicate, or Erroneous Charges

If a payment fails, work or renewals may not start or continue until payment succeeds. If you believe you were charged in error (for example a clear duplicate charge), contact info@codered-technology.com promptly with the payment reference. We will investigate with our payment providers or bank records and correct verified errors.

6. Chargebacks

Please contact us before filing a chargeback so we can help resolve billing issues. Unfounded chargebacks may lead to suspension of services while the dispute is reviewed.

7. Legal Rights

Nothing in this policy limits rights you cannot waive under mandatory consumer or other applicable law. If such a right applies to your purchase, we will honour it. These policies are governed by the laws of Sri Lanka, consistent with our Terms and Conditions.

8. How to Reach Us

Billing and refund questions: info@codered-technology.com. See also our Payments page and Contact page.

Codered Technology Solutions (Pvt) Ltd
Reg No: PV00227222
Kandy, Sri Lanka
Mobile: 0725972823
Email: info@codered-technology.com